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English
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The 80072745 Error
I’ve been getting the 80072745 error in Windows Live Messenger the last 4 days. I contacted Microsoft but there was no answer from their side. I searched a lot but no solution on the net seemed to work with the error I was getting.
I’ve installed Live messenger 8.0, Live Messenger 8.5 and also the beta version (9.0) but every time, the same error pop up. I tried to remove the messenger and reinstall it but no luck! I removed even the registry keys messenger uses and installed it again, but nothing changed. The troubleshooting wizard reported that everything was fine and the connection was OK!
I installed Windows Messenger 5.1 for XP and tried to login, and that WORKED!! so I found out that there’s no problem with my account, my IP or microsoft services’ servers!
After some tests, I found out that the problem is that I can’t send data to the messenger servers. I had OUTPOST FIREWALL PRO 2008 installed on my computer. I configured the firewall to trust Live Messenger and allow TCP and UDP communications for the messenger, but the problem was still there. I uninstalled Outpost Firewall and restarted the computer, but still no luck!
The Solution
Today, I thought again about what might cause the problem… my antivirus software… it might be blocking some live messenger activities. I had ESET NOD32 PRO Antivirus installed on my system. By uninstalling the antivirus and restarting the system, Windows Live Messenger could connect again!!
Well, please keep in mind that IT IS ESSENTIAL to have an antivirus and very recommended to have a Firewall, but sometimes incompatibility issues might show up.
Now I’ll be using McAfee VirusScan Enterprise 8.5 and McAfee Personal Desktop Firewall, because with these two, I had no compatibility issues yet!
So the 80072745 error: “We were unable to sign you in to the MSN Messenger, possibly because of a problem with your Internet connection. Please try again later. 80072745″ in Live Messenger is solved!
But remember that each situation should be studied well before trying anything. So, don’t rush into uninstalling your antivirus or firewall, first, try other alternatives listed here:
- http://martinjknight.wordpress.com/2006/10/26/resolving-the-issue-of-those-using-msn-messenger-error-code-80072745/
- http://www.stupidprogrammer.com/PermaLink,guid,f9cb4612-581d-41b1-8c3c-a3f0a23b1ef3.aspx
And feel free to contact me if you have any issues on this topic. The best and fastest way would be to let comments here and to subscribe to the RSS feeds to be able to follow up the discussion(s).
Please remember to Digg and rate this article if it helped you out!
Français
J’ai reçu l’erreur 80072745 dans Windows Live Messenger, les 4 derniers jours. J’ai contacté Microsoft, mais aucune réponse de leur part. J’ai chercher sur google beaucoup mais aucune solution sur le net semblait fonctionner avec mon problème. J’ai essayé la version Live messenger 8.0 , Live Messenger 8.5 ainsi que la version beta (9.0), mais tout le temps, la même erreur se produisait.J’ai essayé d’enlever le messenger et le réinstaller, mais pas de chance! J’ai même enlevé les clés de registre que messenger utilise et j’ai installé de nouveau, mais rien n’a changé.
L’assistant de dépannage a indiqué que tout allait bien et la connexion est OK!
J’ai installé Windows Messenger 5,1 pour XP et a essayé de me connecter, et ca MARCHE!
Alors j’ai découvert que il n’ya pas de problème avec mon compte, mon IP, ou les services ou serveurs de microsoft!Après quelques essais, je suis arrivé a la conclusion que le problème est que je ne peux pas envoyer des données vers le serveur de messagerie de MSN.
J’avais OUTPOST FIREWALL PRO 2008 installé sur mon ordinateur. J’ai configuré le pare-feu tel que Live Messenger soit permis a ce connecter et à permettre les communications TCP et UDP pour le messenger, mais le problème était toujours là. J’ai désinstallé Outpost Firewall et redémarré l’ordinateur, mais toujours pas de chance!
Aujourd’hui, j’ai pense à nouveau à ce qui pourrait causer le problème … Et j’ai vu que mon logiciel antivirus peut bloquer une partie des activités du messenger.J’avais “ESET NOD32 PRO Antivirus” installé sur mon système. En désinstallant l’antivirus et de redémarrer le système, Windows Live Messenger pourrait se connecter à nouveau! Et je suis de retour sur le réseau!
Eh bien, s’il vous plaît gardez à l’esprit que, IL EST INDISPENSABLE d’avoir un antivirus et très recommandé d’avoir un pare-feu, mais parfois des incompatibilités pourraient apparaître.
Maintenant, j’installe “McAfee VirusScan Enterprise 8.5″ et “McAfee Personal Desktop Firewall”, car avec ces deux, j’ai pas de problème de compatibilité pour l’instant!
Donc, l’erreur 80072745 : “Nous n’avons pas pu vous connecter à MSN Messenger, peut-être à cause d’un problème avec votre connexion Internet. S’il vous plaît réessayer ultérieurement. 80072745″ dans Live Messenger est résolu!
Mais rappelez-vous que chaque situation doit être étudiée bien avant de tenter quoi que ce soit. Donc, ne vous précipitez pas de désinstaller votre antivirus ou pare-feu, d’abord, essayez d’autres solutions citées ici:
- http://martinjknight.wordpress.com/2006/10/26/resolving-the-issue-of-those-using-msn-messenger-error-code-80072745/
- http://www.stupidprogrammer.com/PermaLink,guid,f9cb4612-581d-41b1-8c3c-a3f0a23b1ef3.aspx
Et N’hésitez pas à me contacter si vous avez des questions sur ce sujet. La meilleure et la plus rapide serait de laisser des commentaires ici et de souscrire aux flux RSS pour être en mesure d’assurer le suivi de la discussion.
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hi
I had the same problem
I was searching in web and when i found this post I tried to uninstall the nod32 and it worked.
About antivirus, well I heard about AVG and I’ll try it. is free and I heard good things about it.
Good luck u all
yo tambien tengo avg como veo es bueno pero el unico ploglema con el mio es que esta en ingles
merci à toi pour lapic
hello, j’aime beauicoup ton blog
on y trouve souvent quelquew perles. Je me demandais pourquoi avoir fait cete précision :b “i contacted microsoft but there was no answer from their side” 
Here is the crazy thing I had to do to fix this…
Dear all if you have not heard simply add these addresses to the following file that should be opened with notepad and MSN will work.
C:\WINDOWS\system32\drivers\etc\hosts – (When you open the ETC folder open the HOSTS file using notepad).
insert the following addresses:
65.54.239.80 messenger.hotmail.com
65.54.239.80 dp.msnmessenger.skadns.net
(INSERT THEM DIRECTLY UNDER THE OTHER 2 ADDRESSES AND ALIGN THEM WITH TAB.)
Easy done … good luck.
This worked for me and i still have my anti-virus Eset
I insert the following addresses:
65.54.239.80 messenger.hotmail.com
65.54.239.80 dp.msnmessenger.skadns.net
And then what ??
I save it as a new file?
delete the old one ??
I had problems but its only with ym new @live.co.uk addy
the others works